FAQ

FAQS

contact us through the form at the bottom of this page

Shipping

How much does shipping cost?

We are offering FREE Standard Worldwide shipping. We also have Express options for additional costs.

How long does shipping take?

We strive ourselves on fufilling orders as fast as possible, with 98% of orders shipped within 48 hours. We have both Standard, Fast, and Express shipping options available for most countries. Check our our estimated shipping times here.

How long does it take for my order to be shipped?

98% of orders are shipped within 48 hours. Naturally, large orders may take longer. Any delays due to unforeseen circumstances will be communicated to customers accordingly.

What if i didn't get a confirmation email?

If you have provided an email during checkout and not received a confirmation email, it is best to first check all your inboxes for your confirmation email as they may somtimes be sent elsewhere. If you still cannot find it, we are happy to resend you one by getting in touch with us.

Why is my order taking longer than expected?

It is likely your order is delayed if your order is large. However, if your order has been delayed for an unreasonable time, please contact our support email Support@three5ths.co and we will be happy to assist.

Why did I receive my items in seperate packages?

Clothing will always shipped together, with the exception to hats, bags, and other accessories we may sell. This is due to our products all being made on demand. We are currently working on getting to ship all items together.

This may also occur if we have an item unexpectadly out-of-stock that we need some more time fulfilling. Rest assured out team will communicate you with any issues with your order. Don't hesitate to contact us here.

Where are you based?

Our head team is based in Melbourne, Australia. We ship from multiple areas arond the world. This allows for more reliable and faster shipping.

Returns & Exchanges

Do you offer returns?

We offer free returns if your order has came damaged or defected within 14 days.

We have a 14-day return policy where you may request a return by applying through our return portal.

Please note that the cost of return shipping will be at your expense if there is nothing wrong with the item.

We cannot accept returns for items that have been damaged or worn by the customer. Visit our Return Policy Page for more information.

Can I exchange my clothing?

Yes! Process your exchange via this page.

Please email us at Support@three5ths.co if you have any further questions.

Please note that the cost of both the return shipping and shipping for your new product will have to be at your expense if there is nothing faulty with the product. The cost of shipping for your new product ranges depending on the size of your order, however is often calculated to be low.

Can I cancel my order?

You are able to process a cancellation of your order within 1 day of placing your order by contacting our Customer Support Email Support@three5ths.co or via this page.

We cannot accept order cancellations after 1 day as your order would have already been printed due to our products being made on demand. For further information, visit our Cancellation Policy Page.

What if my order came damaged?

Please contact us through this page or by emailing our Customer Support Team through Support@three5ths.co

If your order has arrived damaged, defected, or is the wrong item, we will offer you a replacement order or refund accordingly.

Donations

Who do you donate to and how much?

We specify who we donate to and how much for each collection seperately. However, we have a Donation Policy Guarantee (Click here for more information) where we guarantee every order will donate a portion of its profits to charity. Our common chosen Non-profit Organization is the MATW Project whom is a trusted, reliable, and registered Non-profit organisation by the ACNC.

How do I know when you donate?

We post our receipts on this page as well as on our social media accounts on Instagram and Tiktok. These receipts can be confirmed through the Non-profit Organization.

When do you donate?

Currently we plan to donate once a month, collecting our profits for huge donations. However, with more and more support, we will be able to donate more frequently in the future.

Products

How's the quality of your clothing?

Almost all of our clothing is 100% premium and pre-shrunk combed cotton. This allows for a super soft and warm feel fitted with the streetwear fashion style.

Do your sizes run small or large?

All sizes run large.

Almost all of our clothing is 100% cotton. However, shrinkage should be little to none as our clothing has been pre-shrunk. Please note that almost all our styles are fit for the streetwear fashion of "oversized" and "baggy". Please follow the size charts listed under each product for a more accurate estimation of your size.

When will you have sales?

Sign up to our FREE email subscription to know when we release new clothing and have new sales and offers.

Follow our Instagram and Tiktok to stay updated for exclusive offers and deals!

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