FAQS & SUPPORT
SHIPPING
Where can I track my order?
Click here to track your order.
How much does shipping cost?
We are offering FREE Standard Worldwide shipping.
How long does shipping take?
DELIVERY ESTIMATES
- Australia: 5-12 business days
- USA: 7-12 business days
- Canada: 7-12 business days
- UK: 5-9 business days
- Europe: 4-12 business days
- Asia: 3-12 business days
- UAE: 4-7 business days
- Other Middle East: 4-15 business days
*Rural addresses may be subject to delays*
How long does it take for my order to be shipped?
Orders usually ship within 48 hours. In very rare cases, it may take up to 7 business days.
What if i didn't get a confirmation email?
If you have provided an email during checkout and not received a confirmation email, it is best to first check all your inboxes for your confirmation email as they may somtimes be sent elsewhere. If you still cannot find it, we are happy to resend you one by getting in touch with us.
Where do you ship from?
Our head office is based in Melbourne, Australia. We work exclusively with accredited manufacturers in Los Angeles, USA and China. We only work with specialists with over ten years of expertise in garment production, ethical sourcing, and quality-assured supply chains.
RETURNS & EXCHANGES
Do you offer exchanges or returns?
We offer free returns/exchanges if your order has came damaged or defected, if requested within 14 days of your item being delivered
If the item has not been damaged on arrival, we aren't able to offer returns or exchanges due to the complexity and high cost of shipping. Please contact our customer support team (via this email: support@three5ths.co) to request a partial refund for the item instead.
We cannot accept returns for items that have been damaged or worn by the customer. Visit our Return Policy Page for more information.
Can I cancel my order?
You are able to process a cancellation of your order within 1 day of placing your order by contacting our Customer Support Email Support@three5ths.co or via this page.
We cannot accept order cancellations after 1 day as your order would have already been printed due to our products being made on demand. For further information, visit our Cancellation Policy Page.
DONATIONS
Who do you donate to and how much?
We donate 15% of profits to certified non-profit organizations. The chosen Organization depends on the collection. Read our Donation Policy Guarantee (Click here for more information). Contact us to find out who we donate to by emailing admin@three5ths.co
When do you donate?
Currently we plan to donate once a month, collecting our profits for huge donations. However, with more and more support, we will be able to donate more frequently in the future.